Billing, Cancellation & Refund Policy

Signal Nine Sentinel Inc. policy. Effective version: 2026-07-27.

Supplier And Agreement

Paid subscriptions are supplied by Signal Nine Sentinel Inc. through the Integrity Trading platform. The selected plan, included access, recurring interval, currency, tax, trial terms, renewal date, and total due are disclosed before checkout is submitted. Stripe provides the checkout confirmation and receipt as the written copy of the transaction.

Prices, Currency, And Tax

Subscription prices are displayed in Canadian dollars unless checkout clearly identifies another currency. Applicable sales tax may be calculated and added at checkout. A displayed price is not increased by mandatory fees other than applicable government-imposed tax.

Open Beta

Open Beta is active now and is separate from any Pro trial. It does not require a card, does not create a Stripe subscription, and does not automatically convert into a paid plan. A member must separately choose and confirm a paid plan through Stripe Checkout.

Free Pro Trial

Eligible customers may start one 14-day free Pro trial with full Pro feature access during the trial. No subscription charge is collected during the trial, but a payment method is required. Unless canceled before the trial ends, the subscription automatically converts to the selected recurring Pro plan and Stripe charges the payment method on file. The trial is not restarted by changing an email address, payment method, or account.

Renewal And Cancellation

Paid plans automatically renew monthly or annually until canceled. Customers can cancel through Plan & Billing and the Stripe customer portal. Cancellation normally takes effect at the end of the current paid period, and access continues through that date. Cancel before a trial or renewal date to prevent the next charge.

Refunds And Billing Errors

Subscription charges are non-refundable and are not prorated for unused time, except where required by applicable law or where Signal Nine Sentinel Inc. expressly approves a refund. Contact us promptly about a duplicate, incorrect, unauthorized, or otherwise disputed charge so it can be investigated. This policy does not limit non-waivable consumer cancellation, correction, refund, or charge-reversal rights.

Failed Payments

Stripe may retry failed recurring payments. Access may be limited or suspended after a payment becomes past due or a subscription is canceled or unpaid. Customers should update payment information through the Stripe customer portal.

Plan Changes And Service Availability

A plan change is shown for confirmation before it is submitted. Platform outages or unavailable third-party data do not automatically create a refund, but we may issue a credit or refund where appropriate. Mandatory legal rights continue to apply.

Contact

Billing questions, cancellation assistance, and refund requests can be sent to support@integritytrading.ca.

Plan & Billing